Tom’s River, New Jersey — April 27, 2022 — The mortgage industry’s largest customer satisfaction index today announced the Top 1% Mortgage Loan Officers in the U.S. — among them was Family First Funding Vice President of Sales, Jerry DeMaio.
Experience.com, a leading provider of experience management software, leveraged its proprietary algorithm to weigh millions of reviews from over 50,000 loan officers at 350 companies to arrive at their list of top performers. Experience.com’s product has become a benchmark for measuring success in the mortgage industry, where Family First Funding has developed a distinguished reputation.
Working for one of the country’s fastest growing direct mortgage lenders has shaped DeMaio’s customer service philosophy. “I almost feel embarrassed that I’m the one getting this award, when I’m just a small part of the process. It’s the FFF process that enables our work family to identify and resolve problems very quickly for very appreciative clients,” DeMaio said.
Although it’s growing at warp speed, Family First Funding has not changed its culture since he started working there in 2016. Whether it’s the company owners, the closing specialists, or the underwriters, DeMaio says he can still reach out directly and receive prompt, respectful responses when he needs them. He credits his operations team — Joe DeVizio, Barbara Davis, Fran Arias, and Carmela Hanna – for making his success possible. “Forget 9 to 5 – my ‘work family’ is there for me in the evenings, on weekends, and any time I’m scrambling to satisfy a client. I could never have won this without them.”
About Family First Funding
Family First Funding offers highly personalized mortgage banking and brokering services to residential and business clients. Licensed in 30 states, the New Jersey based mortgage bank prioritizes fair and reasonable rates and costs, as well as robust client education throughout each mortgage journey. Family First Funding specialists quickly become friends and trusted advisors to clients, as evidenced by testimonials like this one:
“After this wonderful experience I know why everyone told me to JUST CALL JERRY! The process was smooth and simple. My rate was incredible. The constant follow-up and communication I have never experienced B-4. 10 Stars!”
For more information
To learn more about Family First Funding please contact:
Tom Sirico – Executive Business Director – NMLS #38348